Terms of Service

To use GRAIL, you must:

• Be at least eighteen (18) years old or the age of legal majority in your jurisdiction, whichever is greater.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and truthful registration information.
• Comply with all applicable local, state, federal, and international laws.

You may not use GRAIL if:

• Your account has been suspended or terminated by GRAIL.
• You have previously violated these Terms and have not been expressly authorized to return.
• Your use of the Platform would violate applicable law.

GRAIL reserves the right to request additional verification of identity or account information at any time.

You are responsible for maintaining the security of your account.

You agree to:

• Keep your login credentials confidential.
• Use a secure password.
• Promptly notify GRAIL of unauthorized account access.
• Maintain accurate account information.

You are responsible for all activity occurring under your account unless prohibited by applicable law.

You may not:

• Share accounts.
• Sell or transfer accounts.
• Create accounts using false identities.
• Impersonate another individual or business.
• Circumvent suspensions or enforcement actions by creating additional accounts.

All information submitted to GRAIL must be truthful, accurate, and complete.

This includes:

• Account information
• Listing information
• Card details
• Images
• Certifications
• Shipping information
• Payment information

Knowingly providing inaccurate or misleading information may result in:

• Listing removal
• Offer cancellation
• Reward forfeiture
• Trust Score reduction
• Account suspension
• Permanent account termination

depending on the severity and frequency of the conduct.

All marketplace purchases must be completed through GRAIL’s Protected Checkout.

Users may not intentionally attempt to avoid marketplace fees by arranging off-platform payment or transactions after connecting through GRAIL.

Listings must accurately represent the item being sold, including where applicable:

• Player or character
• Year
• Brand
• Set
• Card number
• Condition
• Grading company
• Grade
• Certification number
• Images
• Known defects

Listings must not intentionally omit material information that would affect a reasonable buyer’s purchasing decision.

GRAIL recognizes that circumstances may occasionally require a seller to cancel a listing or transaction. However, excessive or abusive cancellations negatively affect marketplace trust and buyer confidence.

Active Fixed-Price Listings

A seller may end an active fixed-price listing at any time before a completed purchase.

Ending a listing returns the item to the seller’s collection unless the seller chooses to remove it from GRAIL.

Active Auctions

Active auctions with no bids may be cancelled by the seller at any time.

Once an auction has received one or more valid bids, the seller may not cancel the auction through the normal marketplace tools.

Attempts to avoid completing an auction after bidding has begun may result in enforcement actions.

Completed Sales

After a buyer has completed payment, sellers may not unilaterally cancel a completed transaction.

If exceptional circumstances require cancellation, the seller may submit a cancellation request through GRAIL.

Each request will be reviewed individually.

If GRAIL determines that the cancellation was unnecessary, abusive, fraudulent, or otherwise inconsistent with marketplace integrity, GRAIL may:

• Reduce the seller’s Trust Score.
• Remove rewards or promotional benefits.
• Restrict selling privileges.
• Suspend or terminate the seller’s account.

Repeated cancellations may result in permanent removal from the Platform.

Every listing published on GRAIL must accurately represent the item being offered.

Sellers may not intentionally publish listings that contain false, misleading, incomplete, or deceptive information.

This includes, but is not limited to:

• Incorrect card names.
• Incorrect years.
• Incorrect sets.
• Incorrect card numbers.
• Incorrect player or character information.
• Incorrect grading information.
• Incorrect certification numbers.
• Misleading photographs.
• Misleading descriptions.
• Concealed damage or alterations.

GRAIL reserves the right to remove or edit listings that fail to meet marketplace standards.

Repeated inaccurate listings may result in Trust Score reductions, listing restrictions, suspension, or permanent account termination.

Where available, GRAIL may display market value information obtained through SportsCardsPro or other third-party valuation providers.

These values are provided solely as informational estimates.

Market values:

• Are not guaranteed sale prices.
• Do not represent an appraisal.
• May change at any time.
• Should not be interpreted as investment advice.

Market values displayed by GRAIL may only originate from supported marketplace integrations.

Users may not manually manipulate, falsify, or intentionally misrepresent verified market values.

Knowingly attempting to circumvent market value verification, including intentionally matching incorrect cards or manipulating listing information to obtain an inaccurate valuation, may result in:

• Removal of the listing.
• Removal of GRAIL Tag eligibility.
• Trust Score reduction.
• Suspension.
• Permanent account termination.

Market values are provided for informational purposes only. Nothing on GRAIL constitutes financial, investment, tax, or legal advice. Users remain solely responsible for evaluating purchases and sales, including the risks of buying, selling, holding, or trading collectibles. Collectibles may increase or decrease in value, and past prices or estimated values do not guarantee future results.

If a disagreement arises between buyers and sellers, GRAIL may review the transaction.

Users agree to cooperate fully during any investigation.

GRAIL may request:

• Photographs
• Videos
• Tracking information
• Shipping documentation
• Communication history
• Proof of ownership
• Purchase records
• Any other information reasonably necessary to investigate the dispute.

Failure to cooperate may affect the outcome of the review.

To maintain marketplace integrity, GRAIL reserves the right to review transactions, listings, disputes, cancellations, rewards, and account activity.

After reviewing available evidence, GRAIL may determine the outcome that it reasonably believes best protects the integrity, safety, fairness, and operation of the Platform.

This may include, where appropriate:

• Reversing rewards.
• Removing GRAIL Credit.
• Adjusting Trust Score.
• Cancelling listings.
• Restricting marketplace privileges.
• Suspending accounts.
• Terminating accounts.
• Refusing future transactions.
• Requiring additional verification.
• Taking any other reasonable enforcement action consistent with these Terms and applicable law.

GRAIL will exercise this authority in good faith based on the information reasonably available at the time of review.

The fact that GRAIL reaches a decision does not necessarily indicate wrongdoing by any party.

Sellers are responsible for shipping purchased items within the timeframes established by GRAIL.

Sellers must:

• Properly package items.
• Use the shipping methods supported by the Platform where required.
• Provide accurate shipment information.
• Ship only the item that was purchased.

Purchasing or printing a shipping label does not, by itself, constitute shipment.

Shipment is considered to have occurred when the carrier accepts the package for transportation or when otherwise verified through the shipping process supported by GRAIL.

Buyers should inspect received items promptly.

Shipping delays caused by carriers, weather, natural disasters, government actions, or other circumstances beyond a seller’s reasonable control may affect delivery times.

Certain purchases may include an inspection period after delivery.

During this period:

• Buyers should inspect the item.
• Buyers should report material issues promptly.
• Sellers should remain available to cooperate if necessary.

Inspection periods begin when delivery is confirmed through the shipping process recognized by GRAIL.

The inspection period is intended to provide buyers a reasonable opportunity to identify issues before seller payouts are finalized.

Inspection procedures may change as GRAIL continues to improve the Platform.

Users may only list items permitted by GRAIL.

Prohibited content includes, but is not limited to:

• Counterfeit items.
• Stolen property.
• Illegal goods.
• Items prohibited by applicable law.
• Fraudulent memorabilia.
• Listings intended to deceive buyers.
• Listings that infringe intellectual property rights.
• Offensive or unlawful content.

GRAIL reserves the right to remove any listing at its sole discretion if it believes the listing may negatively affect marketplace integrity or user safety.

Listing removal does not prevent additional enforcement actions.

GRAIL may suspend, restrict, or permanently terminate accounts for violations of these Terms.

Enforcement decisions may consider:

• Severity of the conduct.
• Frequency of violations.
• Marketplace impact.
• User cooperation.
• Previous enforcement history.

Examples include:

• Fraud.
• Marketplace abuse.
• Excessive seller cancellations.
• Payment abuse.
• Reward abuse.
• Repeated inaccurate listings.
• Counterfeit goods.
• Harassment.
• Circumvention of marketplace rules.

Termination may result in:

• Removal of listings.
• Loss of marketplace privileges.
• Removal of rewards.
• Removal of GRAIL Credit.
• Trust Score adjustments.
• Permanent loss of account access.

Where required by law or where appropriate, GRAIL may preserve transaction history, financial records, dispute records, and other information following account termination.

GRAIL is committed to maintaining a safe, trustworthy, and reliable marketplace for collectors.

To protect the integrity of the Platform, GRAIL reserves the right to investigate, review, suspend, restrict, delay, or reverse certain marketplace activities when reasonably necessary to protect users, enforce these Terms, comply with applicable law, or preserve marketplace integrity.

This authority may apply to, but is not limited to:

• Listings
• Purchases
• Offers
• Auctions
• Rewards
• GRAIL Credit
• Trust Score
• Seller payouts
• Shipping activity
• Account activity
• Disputes
• Marketplace promotions

GRAIL may temporarily suspend or delay marketplace activity while investigating suspected fraud, abuse, security concerns, or policy violations.

Examples include, but are not limited to:

• Suspicious purchasing activity
• Payment irregularities
• Chargeback abuse
• Account compromise
• Marketplace manipulation
• Counterfeit or prohibited items
• Coordinated fraudulent activity
• Reward abuse
• GRAIL Credit abuse
• Auction manipulation
• Seller misconduct
• Buyer misconduct

GRAIL may request additional information or documentation before allowing a transaction, reward, payout, account, or listing to continue.

Users agree to cooperate with reasonable investigations conducted by GRAIL.

Failure to cooperate may result in enforcement actions.

Nothing in these Terms requires GRAIL to immediately release rewards, GRAIL Credit, seller payouts, or other marketplace benefits while an investigation is ongoing.

Where appropriate, GRAIL may temporarily delay marketplace actions until sufficient information has been reviewed.

Any enforcement action taken by GRAIL will be based upon the information reasonably available at the time and will be exercised in good faith to protect the Platform, its users, and the integrity of the marketplace.

The GRAIL Platform, including its name, logos, trademarks, branding, software, designs, graphics, text, layouts, marketplace systems, rewards systems, Trust Score system, and other proprietary content are owned by GRAIL Collectibles LLC or its licensors.

Except as expressly permitted by GRAIL, users may not:

• Copy
• Modify
• Distribute
• Reverse engineer
• Reproduce
• Republish
• License
• Sell
• Commercially exploit

any portion of the Platform.

Users retain ownership of the content they submit, including listing photographs and descriptions, but grant GRAIL a worldwide, non-exclusive, royalty-free license to host, display, reproduce, modify for formatting purposes, promote, and distribute that content in connection with operating and marketing the Platform.

This license ends when the content is permanently removed from GRAIL, except where retention is necessary for completed transactions, legal obligations, fraud prevention, or dispute resolution.

GRAIL integrates with third-party services that help operate the marketplace.

These may include payment processors, shipping providers, pricing providers, authentication providers, cloud hosting providers, analytics providers, and other service providers.

Examples may include:

• Stripe
• Shippo
• SportsCardsPro
• PSA
• Supabase
• Vercel

These services are operated independently from GRAIL.

GRAIL is not responsible for interruptions, delays, pricing changes, outages, or errors caused by third-party providers.

Third-party information, including market values, grading information, shipping updates, and tracking information, is provided for convenience and may change without notice.

GRAIL continuously improves the Platform.

Features may be:

• Added
• Modified
• Removed
• Replaced
• Temporarily disabled

without prior notice.

GRAIL does not guarantee uninterrupted availability.

Maintenance, upgrades, security updates, third-party outages, and unforeseen technical issues may temporarily affect Platform availability.

GRAIL reserves the right to correct technical errors, pricing errors, display errors, listing inaccuracies, software issues, or other platform errors when reasonably necessary to maintain marketplace integrity.

Corrections may include adjusting displayed information, pausing listings, canceling affected offers or transactions where appropriate, or taking other reasonable action consistent with GRAIL’s buyer protection, dispute, and marketplace-integrity policies. Nothing in this section is intended to weaken buyer protections or dispute rights provided elsewhere in these Terms or applicable GRAIL policies.

GRAIL shall not be responsible for any delay, failure, interruption, or inability to perform caused by events beyond GRAIL’s reasonable control, including internet outages, cybersecurity incidents, infrastructure failures, government actions, carrier disruptions, natural disasters, labor conditions, third-party service failures, or other events beyond GRAIL’s reasonable control.

Where such events affect transactions or marketplace operations, GRAIL may take reasonable steps to protect users and maintain marketplace integrity.

You agree to defend, indemnify, and hold harmless GRAIL Collectibles LLC, its affiliates, employees, officers, contractors, licensors, and partners from any claims, damages, liabilities, costs, losses, and expenses, including reasonable attorneys’ fees, arising from:

• Your use of the Platform.
• Your listings.
• Your purchases.
• Your sales.
• Your violation of these Terms.
• Your violation of applicable law.
• Your infringement of another person’s rights.
• Your fraudulent or negligent conduct.

GRAIL may update these Terms periodically to reflect changes in:

• Marketplace functionality
• Rewards
• GRAIL Credit
• Auctions
• Policies
• Applicable laws
• Security practices
• Business operations

When material changes are made, GRAIL may notify users through the Platform, email, or another reasonable method.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought in a court of competent jurisdiction located in Florida unless applicable law requires otherwise.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted or modified only to the extent necessary to make it enforceable while preserving its original intent as closely as possible.

These Terms, together with GRAIL’s Privacy Policy and any additional policies expressly incorporated by reference, constitute the entire agreement between you and GRAIL regarding your use of the Platform.

They supersede all prior or contemporaneous understandings relating to the Platform.

By creating an account with GRAIL, you consent to receive electronic communications relating to your account and marketplace activity.

These communications may include:

• Order confirmations
• Offer notifications
• Messages
• Shipping updates
• Account security alerts
• Policy updates
• Reward notifications
• GRAIL Credit activity
• Trust Score notifications
• Marketplace announcements
• Required legal notices

Where required by law, marketing communications will respect your communication preferences and applicable opt-out rights.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing.