Shipping Policy

1. Our Shipping Standards

Every shipment should be handled with care, accuracy, and professionalism.

Our shipping standards are designed to:

• Protect buyers.
• Protect sellers.
• Reduce shipping disputes.
• Improve delivery reliability.
• Support secure marketplace transactions.

Sellers are expected to follow these standards for every eligible order.

GRAIL may review shipping activity, order status, carrier events, address information, and user communications when necessary to support marketplace integrity.

2. Seller Shipping Responsibilities

After a buyer completes payment, sellers are responsible for preparing the purchased item for shipment.

Sellers should:

• Ship the correct item.
• Package the item securely.
• Use appropriate protective materials.
• Ship within the timeframe shown for the order or otherwise communicated by GRAIL.
• Use the approved transaction shipping address and supported order workflow.
• Follow any shipping procedures required by GRAIL.
• Cooperate if shipping questions arise.

Shipping the wrong item, delaying shipment without good reason, or failing to properly package an item may affect marketplace standing.

Sellers should notify GRAIL promptly if they know they cannot ship as required.

4. Buyer Shipping Responsibilities

Buyers are responsible for:

• Providing a complete and accurate shipping address.
• Reviewing order information before completing a purchase.
• Using an address where they are authorized to receive shipments.
• Including applicable apartment, suite, unit, building, or access information.
• Responding promptly if address clarification is required.
• Monitoring shipment tracking and delivery notices.
• Receiving deliveries when reasonably possible.
• Inspecting purchases promptly after delivery.
• Reporting material issues within the applicable inspection period.

Address validation helps identify incomplete or potentially undeliverable addresses, but it does not guarantee carrier delivery.

Incorrect or incomplete shipping information supplied by the buyer may affect delivery, reshipment, refund eligibility, Buyer Protection, or dispute outcomes.

GRAIL reviews address-related issues case by case and subject to applicable law and marketplace policies.

7. Marketplace Fallback Shipping

GRAIL’s checkout shipping system may use live carrier rates when the seller origin, buyer destination, package assumptions, selected shipping profile, and provider availability support a live quote.

When a live rate is temporarily unavailable or a selected shipping profile does not support live label generation, GRAIL may use the configured marketplace shipping estimate for that transaction.

The amount charged to the buyer should still be shown before payment.

Fallback estimates are not a representation that every shipment costs the same amount or that every carrier service is available for every order.

8. Supported Shipping Providers and Carriers

GRAIL currently uses Shippo as an integrated shipping technology provider for supported address validation, rate, label, and tracking workflows.

Shippo does not physically transport the package.

Transportation is performed by the selected third-party carrier.

Available services may vary by origin, destination, selected shipping profile, package details, carrier availability, and provider response.

GRAIL does not guarantee that every order will use the same carrier, service, label flow, or tracking capability.

10. Shipping Deadline

Sellers must ship within the timeframe shown for the order or otherwise communicated by GRAIL.

If a fixed shipping deadline is not displayed for a particular order, sellers are still expected to ship promptly and communicate if a delay occurs.

The shipping obligation begins after buyer payment is completed and the order is ready for fulfillment through GRAIL’s order workflow.

GRAIL may consider weekends, holidays, carrier limitations, and exceptional circumstances only where consistent with the order experience, marketplace policies, and applicable law.

No seller should assume an extension is available unless GRAIL communicates one or the applicable workflow permits it.

11. Delayed Shipment and Cancellation

If a seller cannot ship within the stated or applicable timeframe, the seller should notify GRAIL as soon as reasonably possible.

Depending on the circumstances, GRAIL may:

• Notify the buyer.
• Request seller information.
• Allow additional time where appropriate.
• Request buyer consent to a delay where required.
• Cancel the transaction.
• Refund amounts paid.
• Restrict selling.
• Adjust Trust Score through existing rules.
• Take other action permitted by the Terms of Service.

GRAIL does not promise automatic extensions.

Delay reviews are case-specific and must remain consistent with Buyer Protection, dispute, refund, and applicable-law requirements.

13. Prohibited Shipping Practices

Even when an item is otherwise permitted, certain shipping practices are prohibited.

Examples include:

• Shipping a different item.
• Shipping an empty package.
• Sending a materially incomplete lot.
• Providing tracking for an unrelated shipment.
• Reusing another transaction’s tracking.
• Manipulating package weight or dimensions.
• Altering an address without authorization.
• Redirecting a package to avoid delivery.
• Falsely claiming carrier acceptance.
• Shipping prohibited or illegal goods.
• Deliberately using inadequate packaging.
• Asking the buyer to complete shipping off-platform.
• Shipping directly to a different address outside the approved order flow without authorization.

An innocent carrier correction or good-faith mistake does not automatically establish fraud.

GRAIL reviews shipping conduct case by case based on the available evidence.

16. Signature and Insurance

GRAIL’s current public shipping profiles do not present signature confirmation or insurance as universally selectable services for every transaction.

Where the order workflow offers, requires, or later supports signature confirmation or insurance, the availability and requirements may vary by item value, carrier, destination, service level, and transaction settings.

Sellers must follow any displayed requirement for the order.

Nothing in this Policy promises that GRAIL itself provides insurance or that every shipment is insured.

17. Delivery Attempts, Refusals, and Unclaimed Packages

Buyers should make reasonable efforts to receive or collect shipments sent to the approved order address.

This includes responding to delivery notices, pickup notices, carrier requests, or address-clarification requests when applicable.

Failed delivery attempts, unclaimed packages, refused delivery, packages held for pickup, and returns to sender may require review.

Return-to-sender situations may require review of:

• Address accuracy.
• Carrier records.
• Seller conduct.
• Buyer conduct.
• Package condition.
• Reshipment costs.
• Applicable protection policies.

Intentional refusal or failure to collect may affect a claim, but it does not automatically determine every outcome.

GRAIL does not create a universal reshipping fee through this Policy.

18. Shipping Delays and Circumstances Beyond Control

Shipping carriers and users may occasionally experience delays due to circumstances beyond the control of buyers, sellers, or GRAIL.

Examples include:

• Severe weather.
• Natural disasters.
• Transportation disruptions.
• Carrier processing delays.
• Carrier outages.
• Labor disruptions.
• Holidays.
• Government actions.
• Public emergencies.
• Cybersecurity or infrastructure incidents affecting shipping systems.
• Serious illness or injury.
• Military service or deployment.
• Family emergencies.
• Other events beyond reasonable control.

Carrier delays alone do not automatically qualify a transaction for a refund or Buyer Protection.

The existence of an unforeseen event does not automatically excuse marketplace obligations but may be considered when determining an appropriate resolution.

Users are encouraged to communicate promptly and provide reasonable supporting information when delays occur.

Each situation is evaluated individually and subject to applicable law and marketplace policies.

23. Shipping Investigations

When shipping-related issues arise, GRAIL may request information from either party.

Examples include:

• Carrier receipt.
• Acceptance scan.
• Tracking history.
• Label information.
• Address information.
• Packaging photographs.
• Item photographs.
• Delivery photographs.
• Signature data.
• Communications.
• Proof of ownership.
• Other relevant evidence.

Users must cooperate reasonably.

Failure to cooperate with a reasonable investigation may affect protection eligibility or resolution.

GRAIL may rely on information reasonably available at the time.

GRAIL may revise a decision if materially new evidence becomes available where permitted.

A review outcome does not necessarily establish intentional wrongdoing.

24. Refunds and Shipping Charges

Treatment of shipping charges depends on the circumstances of the transaction.

Relevant factors may include:

• Seller cancellation.
• Failure to ship.
• Lost shipment.
• Damaged shipment.
• Buyer Protection decision.
• Return-to-sender event.
• Carrier claim.
• Used or unused shipping label.
• Applicable law.
• Payment-provider rules.

Shipping is not universally refundable or universally non-refundable.

GRAIL will evaluate shipping-charge treatment under the applicable order, Buyer Protection, Refund & Dispute Policy, payment-provider, and legal requirements.

25. Returns

GRAIL does not create a broad discretionary change-of-mind return right through this Shipping Policy.

Returns may occur as part of an eligible Buyer Protection return or dispute, a seller-authorized resolution, or another resolution approved through GRAIL’s supported process.

Approved returns must follow GRAIL’s instructions, including the authorized address, tracking, packaging, and timeframe where provided.

Buyers and sellers should not arrange off-platform returns or alternate shipping addresses without authorization through the applicable order workflow.

Nothing in this section limits rights that cannot legally be waived.

26. Shipping Restrictions

GRAIL may establish shipping requirements, restrictions, or limitations based on:

• Marketplace category.
• Seller location.
• Destination.
• Item value.
• Item category.
• Package limitations.
• Carrier availability.
• Insurance availability, where supported.
• Signature requirements, where supported.
• Applicable laws or regulations.
• Sanctions or trade restrictions.
• Carrier requirements.
• Fraud and security review.
• Operational needs.

These requirements may change as the Platform evolves.

Users are responsible for complying with applicable shipping laws and regulations.

GRAIL may prevent or cancel a transaction when a supported shipping method is unavailable.

27. International Shipping

GRAIL checkout currently supports only the destinations enabled in the checkout and address-validation experience.

The current address-validation flow is limited to United States shipping addresses.

Unsupported destinations cannot be used unless GRAIL later enables them through the Platform.

If GRAIL later supports international shipping, buyers may be responsible for customs duties, import taxes, VAT or GST, brokerage fees, carrier charges, import restrictions, delivery delays, and required documentation where applicable.

This Policy does not announce international shipping availability.

28. Seller Availability

GRAIL recognizes that sellers may occasionally become temporarily unavailable due to vacations, illness, family emergencies, weather events, military service, or other unexpected circumstances.

Sellers who know they will be unavailable should pause listings or use any available vacation or seller-management tools provided by GRAIL before becoming unavailable.

If an unexpected situation prevents a seller from shipping within the expected timeframe, the seller should notify GRAIL as soon as reasonably possible.

GRAIL may, at its discretion, provide reasonable flexibility for isolated or exceptional circumstances when doing so is consistent with protecting buyers and maintaining marketplace integrity.

Repeated or extended shipping delays, failure to communicate, or misuse of temporary accommodations may result in reduced Trust Score, selling restrictions, or other enforcement actions under existing rules.

Exceptional circumstances do not automatically erase buyer rights.

29. Relationship to Other Policies

This Shipping Policy should be read together with GRAIL’s:

• Terms of Service.
• Privacy Policy.
• Buyer Protection Policy.
• Seller Rules.
• Refund & Dispute Policy.
• Prohibited Items Policy.
• Fee Schedule.
• Any additional marketplace policies published by GRAIL.

If this Shipping Policy conflicts with the Terms of Service, the Terms of Service will control unless applicable law requires otherwise.

30. Governing Terms

This Shipping Policy forms part of the GRAIL Terms of Service.

It is interpreted consistently with the Terms.

The Terms currently use the laws of the State of Florida.

If this Shipping Policy conflicts with the Terms, the Terms control unless applicable law requires otherwise.

Other laws may still apply where required by jurisdiction, shipment location, consumer-protection rules, carrier requirements, or applicable legal obligations.

31. Changes to This Policy

GRAIL may update this Shipping Policy from time to time to reflect changes in:

• Marketplace features.
• Shipping providers.
• Fulfillment procedures.
• Fraud prevention practices.
• Applicable laws.
• Business operations.

When material changes are made, we may notify users through the Platform, email, or another reasonable method.

The “Last Updated” date at the top of this Policy indicates when the current version became effective.

Your continued use of GRAIL after changes become effective constitutes acceptance of the updated Policy, to the extent permitted by applicable law.

33. Secure Delivery Commitment

Every shipment represents the trust placed in GRAIL by both buyers and sellers.

Our shipping policies are designed to encourage prompt fulfillment, secure packaging, transparent communication, and fair resolution of shipping issues.

By working together and following these standards, buyers and sellers help create a marketplace where collectors can buy and sell with confidence.